OUR FAQ

FREQUENTLY ASK QUESTIONS

Have a read through the following Q & A’s for help with commonly asked questions.

Are there minimum order requirements?

There are no minimum order requirements.

Where do you ship to?

Our physical health and wellness products are shipped Australia wide.

Our digital products, programs and eBooks and available for download worldwide.

Is your packaging eco friendly?

At Natural Bounty, we are committed to waste reduction and eco friendly practices. Your products are shipped in recycled boxes with air pockets made from 95% pre consumer recycled materials. These plastic pockets can be recycled with other plastic bags at retail and grocery stores. Our foam bubbles are a completely biodegradable wheat and potatoe starch mixture that is a natural Australian grown, renewable source. Our products are shipped from insulated warehouses equipped with solar energy generation.

What are the delivery charges for orders from Natural Bounty?

Our standard shipping rate is $12.10 inclusive of GST

If your order includes bulk items listed below, additional shipping charges apply.

2-3L and 2-3kg products incur an extra $2 shipping fee

5L and 5kg products incur an extra $7 shipping fee

Additional freight charges may also apply to remote areas.

We will contact you if additional freight charges are required to ship your order.

 

How long will delivery take?

Orders are dispatched from one of three locations across Australia: Melbourne, Brisbane or Perth.

We use contract courier companies, including Australia post for smaller parcels.

Once shipped, you will receive an email with your parcel tracking details. Delivery typically takes 7-10 working days.

Please note, we are experiencing delays in shipping at the moment due to increased shipping demands Australia wide.

Can I give authority to leave my parcel in a safe place?

When placing your order you may, entirely at your own risk, request the courier to leave your delivery in a nominated place without a signature. To do this, please make your request in the comment section of your order. Please leave clear instructions for your nominated safe place. If no authority is given, a signature will be required upon delivery.

What is your return policy?

Requests for returns must be made within 7 days of delivery of goods. 

Please contact us to discuss your return and to organise your returns authorisation form which must be included with all authorised goods.

Your items must be returned within 14 days, unless otherwise approved by customer service staff.

Items must be properly and securely packed in a strong box.

Please note: Certain items such as cosmetics and hygiene products are sold on a ‘no returns basis’ so please choose carefully.

Do I receive an invoice for my order?

As soon as we receive your order, we will send you a confirmation email with invoice attached. 

Which payment methods do you offer?

We accept PayPal, Visa, and MasterCard payments. 

How secure is shopping with Natural Bounty? Is my data protected?

Your shopping experience is fully secure. We use a high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.

Our payment platforms are Stripe and Pay Pal.

Contact Details

Natural Bounty is an online only store.

You can contact us via phone, email, comment forms, social media and via our postal address.

Proprietors: Tony and Alison Jessup

ABN: 45 934 785 733

Phone: 0434 686 384

Email: info@naturalbounty.com.au

Postal Address: 30 Green Crescent Shell Cove, NSW, 2529

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